Shipping policy

Shipping Policy

Possum Savage is committed to delivering a secure and reliable shipping experience for all customers. All orders must be approved before processing. Orders that require additional verification may be delayed, and customers may be contacted using the email provided at checkout. For security purposes, the billing and shipping address must match. Orders that do not meet this requirement may be canceled or held until verification is complete.

Once an order is approved, processing typically takes 2–4 business days. During peak seasons, limited‑edition drops, or promotional periods, processing times may be extended. Customers will receive a confirmation email once their order has shipped.

Shipping times vary based on location and carrier. Possum Savage is not responsible for delays caused by the carrier, weather conditions, or other factors outside our control. Once a package is marked as delivered by the carrier, Possum Savage is not responsible for lost or stolen packages. Customers experiencing delivery issues after carrier confirmation must contact the carrier directly.

If a package is returned to Possum Savage due to an incorrect address, refusal of delivery, or failure to pick up the package, the customer will be responsible for any reshipment fees. Shipping fees are non‑refundable.

By placing an order with Possum Savage, customers agree to the terms outlined in this Shipping Policy.