Refund policy

Possum Savage Return & Refund Policy

Possum Savage is a luxury street‑couture brand committed to delivering premium products and a secure shopping experience. To maintain the integrity of our merchandise and protect our customers, all returns and refunds must follow the policy outlined below.

All orders placed through Possum Savage must be approved before processing. Orders that are not approved will be canceled and refunded. In some cases, additional verification may be required, and customers may be contacted using the email provided at checkout.

For security and fraud‑prevention purposes, the billing and shipping address on an order must match. Orders that do not meet this requirement may be canceled or delayed until verification is complete.

Possum Savage accepts returns within seven days of delivery for items that meet all eligibility requirements. Returned items must be unworn, unwashed, unused, and in their original condition with all tags attached. Items must also be returned in their original packaging and free of odors, stains, or damage. Items that do not meet these standards will not be accepted.

Certain items are not eligible for return. These include limited‑edition drops, final sale items, gift cards, items marked “No Returns,” and any product damaged through wear, misuse, or improper care.

To request a return, customers must email hello@possumsavage.com with their full name, order number, reason for return, and photos of the item if applicable. Returns must be approved before being shipped back. Items sent without approval will not be accepted.

Once a returned item is received and inspected, customers will be notified whether the return has been approved or denied. Approved refunds will be issued to the original payment method within seven to ten business days. Processing times may vary depending on the customer’s bank or card issuer.

Possum Savage does not offer direct exchanges. Customers who need a different size or item should request a return if eligible and place a new order once the refund has been processed.

Possum Savage is not responsible for packages that are marked as delivered by the shipping carrier. If a package is lost or stolen after delivery confirmation, customers must contact the carrier directly.

If a customer receives a damaged or incorrect item, they must contact hello@possumsavage.com within forty‑eight hours of delivery so the issue can be resolved promptly.

By placing an order with Possum Savage, customers agree to the terms outlined in this Return & Refund Policy.